Privacy Policy
Last updated: July 2026
Introduction
This Privacy Policy explains how moor-orca collects, uses, and protects personal information provided through our website and services. By using our platform, you acknowledge the practices described in this document.
Information We Collect
When you interact with our services, we may collect the following categories of information:
- Personal identification details including name and email address
- Driving licence information and verification documents
- Booking preferences and rental history
- Payment and billing information
- Communication records including enquiries and correspondence
- Website usage data through cookies and similar technologies
How We Use Your Information
Information collected is used for the following purposes:
- Processing and managing vehicle rental bookings
- Verifying driver eligibility and insurance requirements
- Communicating booking confirmations and service updates
- Improving our services based on usage patterns
- Complying with legal and regulatory obligations
- Preventing fraudulent activity and ensuring service security
Legal Basis for Processing
We process personal information under the following legal bases:
- Contract performance: necessary for providing rental services you have requested
- Legal obligation: required for compliance with applicable laws and regulations
- Legitimate interests: improving our services and maintaining business operations
- Consent: where explicitly provided for specific purposes
Information Sharing
We do not sell personal information to third parties. Information may be shared with:
- Insurance providers for coverage verification purposes
- Payment processors for transaction completion
- Legal authorities when required by law or legal proceedings
- Service providers who assist in business operations under confidentiality agreements
Data Retention
Personal information is retained for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking records are typically maintained for seven years in accordance with financial and insurance requirements.
Your Rights
Under applicable data protection laws, you have the following rights:
- Access to personal information we hold about you
- Correction of inaccurate or incomplete data
- Deletion of personal information in certain circumstances
- Restriction of processing activities
- Data portability for information you have provided
- Objection to processing based on legitimate interests
- Withdrawal of consent where processing is based on consent
To exercise these rights, contact us at [email protected]. We will respond to requests within the timeframes required by applicable law.
Data Security
We implement technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking
Our website uses cookies to enhance user experience and analyse site usage. You can control cookie preferences through browser settings. For detailed information, see our Cookies Policy.
Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions or concerns regarding this Privacy Policy or our data practices, contact us at [email protected].